Recepsi Terms of Service

Version 0.11 · Last updated 11 October 2026

These Terms are a contract between Xevix Pte. Ltd. (UEN 202425094Z, a company registered in Singapore) ("Recepsi", "we", "us") and the business or person that signs up ("you", the "Customer"). They cover the Recepsi website, dashboard, web chat widget, Telegram and WhatsApp integrations, and related services (the "Service").

By creating an account or using the Service, you agree to these Terms, our Acceptable Use Policy, our Privacy Policy and our Data Processing Addendum (the "DPA"), which together form the "Agreement". If you sign up on behalf of a company, you confirm you have authority to bind it.

1. What Recepsi is

Recepsi gives your business a Super Intelligent (SI) receptionist: an automated assistant that chats with your customers on your website, Telegram and (on eligible plans) WhatsApp, answers their questions using information you provide, qualifies leads and takes bookings.

Important: your Recepsi receptionist is software. It generates answers automatically. It can make mistakes, misunderstand questions, or give out-of-date information. You are responsible for checking its set-up and for what it tells your customers (see section 9).

2. Who can use Recepsi

• The Service is for businesses and professionals only, not consumers using it for personal purposes.
• You must be at least 18 and able to enter a binding contract.
• You must give accurate sign-up information and keep it up to date.
• You must not use the Service if you are barred from doing so under the laws of Singapore or your country, or if you are on a sanctions list.

3. Your account

• Keep your login details secure. You are responsible for everything done under your account, including by people you invite.
• Tell us straight away at support@recepsi.com if you suspect unauthorised access.
• We may suspend access if we reasonably believe your account is compromised.

4. Plans, free plan and changes

Pricing below is v1.0, signed off by the CPO and frozen by the CEO. No paid plan goes live during the free beta.

4.1 What a "customer conversation" is

• Plans are measured in customer conversations ("chats"): one conversation with one of your customers on one channel. A chat ends after 20 messages from that customer or 24 hours without a message from them, whichever comes first; after that, a new message starts a new chat. Chats in the setup or dashboard preview don't count. Test chats you start on your live website, chat page or Telegram bot count like any other chat, except a small number of new chats each day started inside the Shopify theme editor preview.
• Monthly reset: your count resets at midnight on the 1st of each month in your business's time zone (as set in your dashboard).

4.2 Free plan

• 100 customer conversations per month for 1 business, on the web chat widget, hosted chat link and QR code, and Telegram, in English, Chinese and Malay, with about 50 training pages, booking requests (which you confirm), 1 owner seat for hand-overs, CSV lead export and basic usage reports. WhatsApp is not included. A "Powered by Recepsi" badge is shown.
• At 80 chats we alert you (by Telegram or email, and in the dashboard).
• From chat 101: conversations already in progress continue until they end. New customers see a short, polite note asking for their name, number and question instead of an automated answer. The note doesn't mention limits or Recepsi. Each lead is passed to you and we tell you your free conversations are used up. This continues until the next reset or until you upgrade. We never auto-upgrade you or charge you without your agreement.
• The free plan is provided as is, without any service level or support commitment. We may change its limits or features, or end the free plan, with at least 14 days' notice by email or in the dashboard (or less where needed for security, abuse or legal reasons).

4.3 Paid plans

Paid plans go live when billing launches after the free beta; SGD, MYR and USD plans all launch together. Until then you can join the waitlist. When available:

All plans include the web widget, hosted chat link and QR code, Telegram, English/Chinese/Malay and booking requests. Calendar sync and customer reminders are on our roadmap for Pro and Business; they aren't promised until released.

Prices (flat price; no credits, per-resolution or setup fees). Prices are shown in your local currency at checkout:

• Annual billing gives 2 months free (as reflected in the yearly prices).
• Malaysia: Starter is RM99/month until WhatsApp is available, then RM129/month for new sign-ups. Existing RM99 subscribers keep RM99.
• Hard caps, no surprise bills: when a paid plan reaches its monthly conversations, new customers get the same note and lead form as described in 4.2, and we alert you at 80% and 100%. You can buy an opt-in top-up of 250 conversations. Top-ups are never automatic unless you switch on auto top-up. We also apply internal usage safeguards to protect the Service. If one is reached, the same note and lead form apply and we're alerted.
• Founding offer: the first 100 paying businesses get 50% off for their first 3 months, then pay that plan's standard price, locked for 12 months from the date they upgrade. In Malaysia, the founding Starter price is RM69/month, locked for 12 months. Offer details shown at checkout apply.
• We may change prices for the next renewal period with at least 30 days' notice. If you don't agree, you can cancel before the change takes effect.

5. Payment, auto-renewal, refunds and tax

• Billing: paid plans are billed in advance, monthly or annually, through our payment processor, Stripe (for Singapore accounts, Stripe Payments Singapore Pte. Ltd., per Stripe's Services Agreement). Stripe is used only for your subscription payments; it never receives your customers' chat data. We don't store your full card details.
• Currency and payment methods: prices are shown in your local currency at checkout (SGD, MYR or USD). You can pay by card and other methods shown at checkout. Monthly plans are card-only. Annual MYR plans can also be paid once by FPX.
• Auto-renewal: your subscription renews automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. You can cancel anytime at Settings > Billing in the dashboard or by emailing us; cancellation takes effect at the end of the current paid period. (During the free beta, Settings > Billing shows "Free plan".)
• Refunds:
• Monthly plans: no refunds. You can cancel any time, and your plan runs to the end of the period you've paid for.
• Annual plans: if you cancel within 14 days of the annual charge, we refund the unused part pro rata. After 14 days, annual fees aren't refundable.
• Top-ups: non-refundable once used.
• We also refund where the law requires it, and refund unused prepaid fees pro rata if we end the Service or your plan for our convenience.
• Failed payments: if a payment fails, we may retry, downgrade you to the free plan or suspend paid features after a 7-day grace period with notice.
• Taxes: Xevix Pte. Ltd. is not registered for GST, so no GST is charged on our prices. The price shown is the total you pay us. If the law later requires us to charge GST or another tax (for example, if we register for GST, or for Malaysian service tax on digital services), we'll give you at least 30 days' notice before adding it. You are responsible for any withholding or local taxes in your country; if you must withhold, you'll gross up the payment so we receive the full amount.
• Third-party fees are separate: Meta's WhatsApp message charges are passed through to your own Meta billing and never bundled into our prices. Telegram costs and any SMS or telephony costs are also not included, and are billed to you by the provider (see section 7).

6. Your responsibilities

You agree to:

1. Follow our Acceptable Use Policy (AUP), including the industries and data we don't allow.
2. Respect the automated-assistant disclosure. Every Recepsi receptionist tells end-customers they are chatting with an automated Super Intelligent assistant, not a human. The disclosure is fixed text that you cannot edit or remove. It is shown in the web widget and on the hosted chat page, and is sent at the start of Telegram chats. It is enforced by our systems, not just in your settings. You must answer "are you human?" honestly and make it clear when a human from your business takes over, as set out in AUP §1. You must not configure your receptionist to claim it is a person.
3. Give end-customers a privacy notice that explains that you use Recepsi to handle chats, and get any consents the law requires (for example, consent before sending WhatsApp messages, or consent under the Singapore PDPA or GDPR where applicable).
4. Use the receptionist only to serve your own business's customers about your own products and services — not as a general-purpose chatbot or assistant (see AUP §3).
5. If you serve children (for example, a tuition centre or enrichment class): obtain any parental consent the law requires and limit what your receptionist collects to contact and booking details (AUP §5). Recepsi will prompt you to confirm this during setup.
6. Check and keep up to date the information, prices, opening hours, policies and booking rules your receptionist uses.
7. Make sure a human from your business can be reached for complaints, urgent matters and anything the receptionist can't handle, and monitor conversations regularly.
8. Comply with all laws that apply to your business and your marketing, including Singapore's Do Not Call (DNC) rules under the PDPA and the Spam Control Act, Malaysia's PDPA 2010, GDPR/UK GDPR, CCPA/CPRA, and consumer-protection laws.

7. Messaging channels (WhatsApp, Telegram, web)

7.1 WhatsApp (Meta WhatsApp Business Platform)

If you connect WhatsApp:

• Availability. WhatsApp is a later-phase feature, not part of the free launch. When available, Recepsi connects to WhatsApp directly through Meta's WhatsApp Business Platform (Cloud API), without a third-party reseller.
• Your own Meta account. You connect your own WhatsApp Business Account and phone number through Meta's sign-up flow. You hold the relationship with Meta — for businesses outside the US and Canada, the contracting entity under the Meta Terms for WhatsApp Business Platform is Meta Platforms Ireland Limited (or a Meta affiliate where those terms say so). You must accept and follow Meta's terms — including the Meta Terms for WhatsApp Business Platform, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy — and you are responsible for all Meta fees for your account.
• Opt-in. You may only message people on WhatsApp who have opted in to receive messages from your business, and you must honour opt-out requests promptly.
• 24-hour window and templates. Free-form replies can only be sent within Meta's customer service window (currently 24 hours after the customer's last message). Outside it, you may only send Meta-approved message templates, and only as Meta's rules allow.
• Prohibited businesses. You must not use WhatsApp for any business or product Meta prohibits (see Meta's Commerce and Business Messaging Policies and our AUP).
• Business-specific use only. Meta does not allow general-purpose AI assistants to be provided through the WhatsApp Business Platform. Your receptionist must stay focused on your business's customer service, enquiries and bookings.
• Meta's actions. Meta may limit, suspend or ban your number or account, change pricing, or change its policies at any time. We are not responsible for Meta's decisions, and they do not entitle you to a refund from us, but we will help where we reasonably can.
• Message data. For WhatsApp messages sent through the Cloud API, Meta acts as a processor under its Global Processor Terms. We will turn on Meta's Singapore local storage for message content at rest (after a short processing period, up to 60 minutes) where it is available for your number.

7.2 Telegram

If you connect Telegram, you create and own your Telegram bot (via Telegram's BotFather) and must follow Telegram's Terms of Service and Bot Platform Developer Terms (an agreement with Telegram Messenger Inc.). Telegram may restrict bots at its discretion. Telegram users must start the chat with your bot; you must not use your bot to send unsolicited messages. In BotFather, set your bot's privacy policy link to the Recepsi privacy policy link we provide (and to your own privacy notice as well, where you have one), so Telegram users can see how their data is handled.

Telegram is a separate controller. Messages sent on Telegram are stored and handled by Telegram under its own terms and privacy policy. Recepsi only receives and sends messages through the Bot API for you; we can't control or delete copies kept on Telegram's platform. If you choose to receive hand-over alerts on Telegram, those alerts (which include a short summary or snippet of the customer's chat) are also stored by Telegram.

7.3 Web chat widget

You may embed our widget only on websites you own or control. The widget does not use tracking cookies. It stores an anonymous chat session ID in the visitor's browser local storage so the conversation continues if the page is reloaded; this is strictly necessary for the chat to work and is not used to track people across sites. You remain responsible for your website's own cookie banner and privacy notice, which should mention that you use Recepsi to answer chats.

7.4 Channel availability

Third-party channels can change their APIs, terms or pricing, or stop working. We may need to change or withdraw a channel integration as a result; we'll give as much notice as we reasonably can.

8. Your content and data

• You own your content. "Customer Content" means the information you upload or connect (FAQs, prices, documents, business details), your configuration, and the chat messages, contact details and bookings of your end-customers ("End-Customer Data").
• Licence to us. You give us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Service for you, and as described in the DPA.
• Our role. For End-Customer Data, you are the controller (or "organisation" under the PDPA) and we are your processor / data intermediary, acting on your instructions under the DPA. For your own account, billing and usage data, we are the controller — see our Privacy Policy.
• No training on your content without consent. We do not use Customer Content (including chat transcripts) to train or fine-tune any general or shared language model, and we require our language-model providers not to train on it. We will only do so if you give separate, express, opt-in consent, which you can withdraw at any time.
• Usage metrics. To run, bill, secure and improve the Service, we record usage metrics against your business account: chat and message counts, model token and spend totals, response times, and error/status codes. These metrics contain no chat content. We keep usage counters for 24 months. When you delete your account, they are reduced to anonymous totals that can't be linked to your business. We use no analytics or advertising trackers at launch; if we add analytics later, it will be cookieless and free of ad trackers, and we'll update our Privacy Policy first.
• Feedback. If you send us ideas or feedback, we may use them freely without obligation to you.
• Retention. You choose how long chat transcripts are kept: 30, 90, 180 or 365 days (default 12 months). Older transcripts are deleted automatically.
• Your dashboard tools. You can search transcripts; export a single chat or all chats as CSV or JSON; delete a single chat or all chats with a particular customer (useful for answering your customers' access or deletion requests); and delete your account.
• After account deletion. We purge your Customer Content and account data within 30 days. We're setting up nightly backups of our database, encrypted with our own key before they leave the database, stored in Cloudflare R2 and kept for 8 days. Until they're live, we keep no backup copies, so deleted data is gone once it's deleted from our database; once live, deleted data will leave backups within about 8 days. Records we must keep by law (for example, invoices) are kept as required.
• Beta: no backups yet. During the beta we don't yet keep backups, so a technical failure could lose data. Please export important data (such as bookings and contacts) regularly from the dashboard.

9. The SI receptionist's answers — your responsibility

• The receptionist creates replies automatically from the information you give it and general language patterns. Output may be inaccurate, incomplete or inappropriate.
• You are responsible for the answers, quotes, bookings, confirmations and commitments your receptionist gives in your name, and for honouring or correcting them. Set clear rules (for example "never quote prices not listed", "hand off medical or legal questions to a human").
• The receptionist is not designed to give medical, legal, financial, emergency or other professional advice, and you must not set it up to do so.
• Bookings depend on your calendar settings and third-party integrations; double bookings or missed bookings can occur. Check bookings regularly.

10. Our responsibilities

• We'll provide the Service with reasonable skill and care and use reasonable security measures appropriate to the nature of the data (see DPA §6).
• We'll process End-Customer Data only on your instructions and as set out in the DPA.
• We use third-party sub-processors listed in the DPA: Cloudflare (hosting and spam protection, plus encrypted backups once live), Supabase (database), OpenAI (our only language-model provider at launch) and Resend (emails to you only). OpenAI does not train on API data and keeps abuse-monitoring logs for up to 30 days; OpenAI and Resend process data outside Singapore (US). We'll give notice before adding a sub-processor (for example, a fallback language-model provider). Telegram is an independent controller under its own terms; for WhatsApp (later phase), Meta acts as a processor under Meta's terms. We're responsible for their performance of our obligations as required by law.
• We do not promise the Service will be uninterrupted or error-free. We use commercially reasonable efforts to keep the Service available, but there is no uptime target or service level commitment on any plan at launch.

11. Intellectual property

• We (and our licensors) own the Service, the Recepsi name and brand, software, models, prompts, templates and documentation. Except for the rights expressly given to you, no rights are transferred.
• During your subscription, we give you a non-exclusive, non-transferable right to use the Service for your internal business purposes under these Terms.
• You must not copy, reverse-engineer, resell or white-label the Service, or use it to build a competing product, except as allowed by law or with our written permission.
• We display your business name and logo as a customer only if you opt in with the toggle at Settings > Account, labelled "Let Recepsi show my business logo as a customer". It is off by default, we record when you switch it on, and you can switch it off at any time.

12. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for this Agreement, except where disclosure is required by law (with notice where lawful) or the information is already public or independently developed.

13. Suspension and termination

• You can stop using the Service and close your account at any time at Settings > Account > "Close account" (you'll be asked to confirm) or by emailing us. Your data is then deleted within 30 days (section 8).
• We may suspend or end your access immediately if you seriously or repeatedly breach these Terms or the AUP, if your use creates a legal or security risk, harms others, or puts our channel accounts (e.g. Meta) at risk, or if required by law or a platform provider. Where reasonable, we'll warn you first and give you a chance to fix the problem.
• We may end the Service or your plan for convenience with 30 days' notice, refunding any unused prepaid fees.
• After termination: your right to use the Service ends. Export your data before you delete your account — deletion starts the purge straight away. If we close your account (other than for abuse or legal reasons), we'll give you at least 14 days to export first. Customer Content is purged within 30 days of closure as described in section 8. Sections that by their nature should survive (fees owed, IP, confidentiality, disclaimers, liability, governing law) survive.

14. Disclaimers

To the maximum extent allowed by law, the Service (and especially the free plan and any beta features) is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't warrant that SI output will be correct, or that third-party channels will remain available. Nothing in these Terms limits rights you have under laws that cannot be excluded.

15. Limitation of liability

To the maximum extent allowed by law:

• Neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, business, goodwill or data (except our obligation to restore from backups where available), however caused.
• Each party's total liability arising out of or in connection with the Agreement in any 12-month period is limited to the greater of (a) the fees you paid us in the 12 months before the claim, and (b) S$100. Liability for breach of the DPA's data-protection obligations has a separate cap of twice that amount (DPA §13). Lawyer review recommended before paid launch (interim position).
• These limits do not apply to: your payment obligations; your breach of the AUP or your indemnity; liability for death or personal injury caused by negligence; fraud; or anything else that cannot be limited by law.

16. Indemnity

You will defend and compensate us (including reasonable legal costs) against third-party claims, fines or penalties arising from: your Customer Content; your use of the Service in breach of the Agreement, the AUP, Meta's or Telegram's terms, or the law (including marketing without consent, DNC breaches or lacking a lawful basis to process End-Customer Data); or answers, bookings or commitments your receptionist makes in your name.

17. Changes to these Terms

We may update these Terms. For material changes we'll give at least 30 days' notice by email or in the dashboard (or less if needed for legal or security reasons). If you keep using the Service after the change takes effect, the new Terms apply. If you don't agree, you can cancel before then and, for paid plans, receive a pro-rata refund of unused prepaid fees.

18. General

• Governing law: the laws of Singapore.
• Disputes: we'll first try to resolve any dispute in good faith by email within 30 days. If unresolved, the courts of Singapore have exclusive jurisdiction, and either party may use the Small Claims Tribunals where the claim is eligible. Lawyer review recommended before paid launch (interim position). Nothing stops either party seeking urgent injunctive relief.
• Mandatory local law: if you are in a country whose laws give you rights that cannot be excluded by choosing Singapore law, those rights are unaffected.
• Assignment: you may not transfer this Agreement without our consent. We may transfer it to an affiliate or a successor in a merger, acquisition or sale of assets, with notice.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control (including failures of third-party platforms such as Meta or Telegram, cloud outages, or internet failures).
• Entire agreement: the Agreement is the entire agreement between us about the Service. If any part is unenforceable, the rest remains in force. A failure to enforce is not a waiver.
• Third parties: no one other than you and us has rights under this Agreement (Contracts (Rights of Third Parties) Act 2001, Singapore).
• Order of precedence: DPA (for personal data), then these Terms, then the AUP, then other policies.
• Notices: we send notices to your account email; you send notices to support@recepsi.com (privacy and data matters: dpo@recepsi.com). Formal legal notices to us must be sent by email to support@recepsi.com.

19. Contact

Xevix Pte. Ltd. (Recepsi) · UEN 202425094Z · support@recepsi.com · Privacy and data: dpo@recepsi.com